{"id":1712,"date":"2013-03-27T16:00:31","date_gmt":"2013-03-27T16:00:31","guid":{"rendered":"https:\/\/kotarbinski.wordpress.com\/?p=1712"},"modified":"2019-02-14T21:01:37","modified_gmt":"2019-02-14T21:01:37","slug":"kochajmy-starsze-panie","status":"publish","type":"post","link":"https:\/\/kotarbinski.com\/blogomarketingu\/kochajmy-starsze-panie\/","title":{"rendered":"Kochajmy starsze panie"},"content":{"rendered":"<p style=\"text-align:justify;\">Ubezpieczyciel. Najwi\u0119kszy w Polsce. Po rewolucyjnych zmianach. Proces naprawy szk\u00f3d auta wymaga osobistego stawienia si\u0119 w oddziale. Wiadomo. Numer buta, sruta i lato Mumink\u00f3w. Ale mi\u0142o. Szybko i sympatycznie. Po wyj\u015bciu z oddzia\u0142u i powrocie do domu patrz\u0119 na dokumenty. Pracownik po\u015bwiadczy\u0142 prawdziwo\u015b\u0107 danych w\u0142asnor\u0119cznym podpisem, osobist\u0105 piecz\u0105tk\u0105 i datownikiem. Ten ostatni ustawiony na &#8230; 27 kwietnia 2012r. Zonk.<\/p>\n<p style=\"text-align:center;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" alt=\"\" src=\"https:\/\/www.sysnative.com\/forums\/attachments\/social-media-news\/1978d1350965069t-taliban-uses-sexy-facebook-profiles-lure-troops-into-giving-away-military-secrets-old-lady-smoker.jpg\" width=\"520\" height=\"440\" \/><\/p>\n<p style=\"text-align:justify;\">Normalny cz\u0142owiek macha r\u0119k\u0105 i idzie dalej. Ale nie jestem normalny. Oczami wyobra\u017ani widz\u0119 setki um\u00f3w, jakie owa starsza Pani zawar\u0142a w ostatnim czasie, datuj\u0105c je z\u0142\u0105 piecz\u0105tk\u0105. A nu\u017c prac\u0119 straci. Zawa\u0142u dostanie. W sieci znajduj\u0119 telefon oddzia\u0142u. Dzwoni\u0119. Trywialna rzecz, kt\u00f3r\u0105 mo\u017cna za\u0142atwi\u0107 w ci\u0105gu minuty.<\/p>\n<p style=\"text-align:justify;\">Oczywi\u015bcie, \u017ce nie dodzwaniam si\u0119 do oddzia\u0142u. Marzenie. W celu &#8222;usprawnienia obs\u0142ugi klienta&#8221; nast\u0105pi\u0142a centralizacja przep\u0142ywu informacji. Nie mo\u017cesz si\u0119 skontaktowa\u0107 z oddzia\u0142em bezpo\u015brednio. Klasyk. Chyba, \u017ce z tak zwanego buta. Konsultant stwierdza, \u017ce nie mam mo\u017cliwo\u015bci bezpo\u015bredniego kontaktu z oddzia\u0142em. Je\u015bli mam umow\u0119 to mam z buta odwiedzi\u0107 ponownie oddzia\u0142 i niech poprawi\u0105 datownik. Ale ja nie mam umowy &#8211; podkre\u015blam. Czyni\u0119 dobry uczynek mi\u0142ej, starszej Pani, pracownicy owego wielgachnego ubezpieczyciela, \u017ceby jej z roboty na pi\u0119\u0107 lat przed emerytur\u0105 nie zwolnili i wnuk\u00f3w nie pozbawili rado\u015bci obcowania z babci\u0105. Na co pracownik uprzejmie o\u015bwiadcza, \u017ce je\u015bli mam umow\u0119 to mam z buta odwiedzi\u0107 ponownie oddzia\u0142 i niech poprawi\u0105 datownik. Czyli doszli\u015bmy do klasycznego schematu rozmowy na infolinii polegaj\u0105cego na schemacie &#8222;on nie sprz\u0105ta bo ona zrz\u0119dzi, a ona zrz\u0119dzi bo on nie sprz\u0105ta&#8221;. I tak w ko\u0142o Macieju. Po paru facepalmach, unikaniu por\u00f3wna\u0144 do Barei, wyzbycia si\u0119 sarkazmu oraz zaapelowania do cz\u0142owiecze\u0144stwa, uczu\u0107 humanitarnych i ludzkich odruch\u00f3w, konsultant na odwal zgodzi\u0142 si\u0119 przekaza\u0107 informacj\u0119. W sumie ko\u0144czy\u0142 mu si\u0119 przewidziany czas na rozmow\u0119, czyli jako\u015b ten brak schematyzmu puentowa\u0107 musia\u0142.<\/p>\n<p style=\"text-align:justify;\">Poprosi\u0142em o personalia, zastrzegaj\u0105c \u017ce sprawdz\u0119 czy przekaza\u0142 informacj\u0119. Nie wiem czy to zrobi\u0119, ale niew\u0105tpliwie zasia\u0142em odrobin\u0119 niepewno\u015bci. A mo\u017ce potraktuje mnie jak wariata czy nawiedzonego staruszka.<\/p>\n<p style=\"text-align:justify;\">Czy pracownicy infolinii s\u0105 lud\u017ami? Bywa, \u017ce mam uzasadnione w\u0105tpliwo\u015bci.<\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>Ubezpieczyciel. Najwi\u0119kszy w Polsce. Po rewolucyjnych zmianach. Proces naprawy szk\u00f3d auta wymaga osobistego stawienia si\u0119 w oddziale. Wiadomo. Numer buta, [&hellip;]<!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt 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