List do redakcji<\/p>\n
Nie tylko Pekao przysporzy\u0142o jednak frustracji swoim klientom. Fuzja da\u0142a – W jednym z krakowskich oddzia\u0142\u00f3w tego banku pracownik odm\u00f3wi\u0142 mi przyj\u0119cia MA\u0141GORZATA ALICJA DUDEK<\/p>\n","protected":false},"excerpt":{"rendered":" List do redakcji Nie tylko Pekao przysporzy\u0142o jednak frustracji swoim klientom. Fuzja da\u0142a si\u0119 we znaki r\u00f3wnie\u017c pracownikom BPH. Aleksandra […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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\nsi\u0119 we znaki r\u00f3wnie\u017c pracownikom BPH. Aleksandra Wysocka, klientka BPH,
\nchcia\u0142a zachowa\u0107 sw\u00f3j rachunek w\u0142a\u015bnie w BPH. Do oddzia\u0142u banku uda\u0142a si\u0119 na
\ndwa dni przed up\u0142ywem terminu sk\u0142adania deklaracji, czyli 28 listopada. Tak
\nopisuje t\u0119 wizyt\u0119: <\/em><\/p>\n
\nwniosku o zachowanie konta w BPH. Chcia\u0142am z\u0142o\u017cy\u0107 wniosek, poniewa\u017c oddzia\u0142,
\nw kt\u00f3rym zak\u0142ada\u0142am kiedy\u015b konto, po fuzji b\u0119dzie nale\u017ca\u0142 do Pekao.
\nPracownik banku odm\u00f3wi\u0142 mi przyj\u0119cia dokumentu, poniewa\u017c jego zdaniem by\u0142o
\nju\u017c za p\u00f3\u017ano na z\u0142o\u017cenie go w innym ni\u017c macierzysty oddzia\u0142. „Nie zd\u0105\u017cymy go
\nna czas przes\u0142a\u0107” – tak odpowiedzia\u0142a mi pani pracuj\u0105ca w banku. I tu ci\u0105g
\ndalszy: „wi\u0119c musi pani pojecha\u0107 do swojego oddzia\u0142u” (nadmieni\u0119, \u017ce jest on
\nw innej miejscowo\u015bci, oddalonej o 30 km od Krakowa). Gdy wyrazi\u0142am swe
\nzdziwienie, \u017ce przecie\u017c s\u0105 faksy i mejle, odpowied\u017a brzmia\u0142a „nie mamy
\npewno\u015bci, \u017ce faks nie zaginie, a mejl nie zostanie odczytany”. I tak oto
\nbardzo chc\u0105c zosta\u0107 klientem banku, kt\u00f3ry ma by\u0107 jednak w mniejszo\u015bci po
\nfuzji, nie mog\u0142am tego zrobi\u0107. Jestem tym faktem oburzona – w takim samym
\nnat\u0119\u017ceniu poziomem obs\u0142ugi klienta jak i dzia\u0142alno\u015bci\u0105 banku, kt\u00f3ry jest
\ndu\u017c\u0105 instytucj\u0105 finansow\u0105, dzia\u0142aj\u0105c\u0105 w skali kraju. Bank opiera si\u0119 w
\nobs\u0142udze kont klienta na klasycznej poczcie, a nie na nowoczesnych formach
\ndostarczania informacji. Dodam, \u017ce nie jest to pierwsza tego typu wpadka
\nbanku w stosunku do mnie. W tej sytuacji by\u0107 mo\u017ce znalaz\u0142o si\u0119 wi\u0119cej os\u00f3b.
\nNie zdziwi mnie wi\u0119c je\u015bli BPH utraci wielu klient\u00f3w – nie tylko jak wida\u0107 z
\npowodu fuzji, lecz z powodu w\u0142asnych dzia\u0142a\u0144, a raczej ich braku. <\/em><\/p>\n